[Reader-list] posting. cal centre

[iram ghufran]

Call centres: urban work culture in Delhi

 Name Joshua Love

Job profile Call Centre Executive

Work Ex. 7 years

Age 22 years 

 Paisa bahut dekh liya hai, zindagi mein.

 Joshua utters these words to me, as he nervously plays with his cell phone.

It rings again.

This time it need not be a credit card company, but we'll never know.

 He is 15. Bored with the school system. Joins the Pizza Hut chain in the dough section.

Makes his way up to Pasta cutting and finally to CSR (Customer Service Representative), Along the way he earns the coveted `Customer Maniac Star'

 I was the first in India to get it.

 I see a glint of pride in his eyes. Joshua amazes me with his enthusiasm each time we meet but today something is not quite right. He seems tired and withdrawn. 

 From Pizza Hut, Joshua moves on to Icon, a call centre.  Later he moves to ***, his present company.

Amazing company hai. Good food, excellent salary, achchi jagah thi 

Why did you leave? I ask him. I was bored of calling, calling, calling.

 Joshua comes across as an interesting guy

Exceedingly self-assured. 

Under graduate

Average height

Wheatish complexion

A cocky devil may care attitude

 Main crises manager ban na chahta hoon.

 At Icon, he gets himself transferred from sales to Administration. Joshua's star is rising. Of course he's not Joshua then


 Admin mein panga tha. Wahaan 40 cabs din ke 6000-km Khati thi.

 Joshua reduces the number of working cabs from 40 to 25 in three days. Winning Kudo's from the management

 Main Pizza Hut mein ` Cut Table' champion tha.

 Joshua can look at a Pizza and tell whether its garlic or onion. He handles orders up to 1 lakh easily. He works 11 hours cutting pizzas, efficiently.

 Main har cheez ki limit cross kar chuka hoon.

 He watches 4 shows at PVR saket every weekend.

 Kai baar aisa hota tha ki hum wahaan jaa ke apna sar pakad lete the
 saari films dekh chuke, ab kya? 

Joshua's cell rings again. He ignores it

 Call centre mein apne Team Leader ke liye 20,000 ka cell liya tha, yaari dosti mein. He was supposed to pay back. Par saale ne paise nahi diye, ab credit card company meri waat lagaa rahi hai.

 The cell phone rings again. It could be someone else.

 Us din jab main *** gaya , to maine soch liya.. 

Joshua quits. After working at *** for 10 months. He doesn’t get the last months salary because he worked for 28 days and not the mandatory 30. He joins regular college. He now wants a degree.

 I want to become an IPS officer

Why, I ask

 Wahaan pe crises management 24 ghante chahiye hai na, isliye

 He looks at me, his hand ruffling his hair. An old habit.

 Pahle kabhi paise ki parwah nahi ki
 main Agra, Jaipur, kahin bhi bullet se nikal jaata tha. 

Knowing that it would cost 1000 bucks more

Par ab haalat thodi tight hai.

He takes out his wallet. An iron nailed leather piece with Harley Davidson set in steel, complete with an eagle set in profile.

Her left eye stares at me from her dead centre position.

 Iram Ghufran

 Taha Mehmood


Yahoo! India Matrimony: Find your partner online.
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