[Reader-list] what is to be done?

[Nishant Shah]

Thanks to the power of mail filtering, I, like Tapas also have been marking
mails from these ids as 'suspicious' and filing them only for later reading
- to indeed, have the perverse pleasure, the same as scratching at a scab.

I just wanted to clarify that the tagging system does not require a
moderator at all. I was suggesting that the users be forced to define the
tags to their mails before they are acceptable to the reader list. The idea,
as I said, was to help users remember what the discussion was about - there
are so many hijackings in sight - and also to warn the readers that these
mails might be dealing with material that they might offensive or
problematic. The tagging can be introduced as an automated option rather
than requiring manual intervention from somebody acting as moderator on the
Sarai list.

The question of abuse, again, is not about revoking rights or about banning
somebody, or even making a judgement call on somebody through a centralised
structure. It is simply a way by which IDs which are constantly found
abusive by members of the community, can be flagged as such- more like a
caution sign to the rest of the readers. I was suggesting both these options
as technical solutions which would require miminal human intervention from a
'Moderator' who might other wise need therapy for sifting through the amount
of Troll mail that flies through the list :)

cheers
Nishant

On Jan 24, 2008 4:31 PM, Tapas Ray <tapasrayx at gmail.com> wrote:

> I agree with Aarti and Nishant. I have been using filters quite
> effectively against these individuals, whose crudity entertained me
> initially in a perverse sort of way, but became tiresome after a while.
> There is no need for anyone to engage with them, since it is now clear
> that their objective is not to take part in rational debate but to
> destroy this space by swamping it with hate speech. (The reason, I
> think, is that they know they lack the ability to engage in reasoned
> debate, and cannot hope to "win" it.)
>
> Mail filters are effective and can be put in place by anyone in a few
> minutes. Nishant's suggestion about tagging and reporting abuse is also
> good, but having such a system would mean someone, acting as moderator,
> having to spend part of his/her day because of the actions of these
> individuals - and I do not think they deserve so much importance.
>
> Tapas
>
>
>
> Nishant Shah wrote:
> > Hi Arti, All,
> > I have been a silent lurker in these days of virulent invective and
> > hate-speech that have unfolded on the reader-list. I haven't been silent
> > because I had nothing to say, or that I was not provoked. I haven't been
> > silent because I did not feel equally angered, sometimes to such an
> extent
> > that I had to walk away from the computer and swear for the nth time
> that I
> > will just unsubscribe from the reader's list. I have been silent because
> I
> > do not think I have the vocabulary to counter arguments that are based
> on
> > nothing more than personal prejudices, or the resources to deal with
> emails
> > that read a little more than poison pen.
> >
> > However, there is also another reason why I prefer to be silent, as
> missiles
> > are hurled from one end to the other, one camp offering peace flags and
> > reasons, the other camp packaging the same in mails that resemble hand
> made
> > grenades used in violent spaces. Out of long habit of dwelling on
> various
> > digital forms, I have realised that the behaviour (read as writing) of
> some
> > of the members who have come to haunt this particular digital platform,
> can
> > only be classified as 'Troll'. (
> http://en.wikipedia.org/wiki/Internet_troll).
> > And as the classic motto goes, 'Do Not Feed The Troll.' There have been
> many
> > discussions on the reader-list about questions of censorship,
> moderation,
> > facilitation and so on. Each time a particularly venomous bunch of
> people
> > descend upon the reader-list, probably abusing their office time and
> > professional resources to spew horror on to the unwary people, we talk
> about
> > the possibilities of lags, of delays, of moderation and of down-right
> > banning. However, all these, as we have have often observed, will lead
> to
> > nowhere. Death, assassination and banning on the interwebz is
> unfortunately,
> > only notional, symbolic. There are no finalities to either of them and
> the
> > banning or the moderation of one ID would only lead to the Trolls
> spinning
> > of many more IDs which would then come back for their pound and a half
> of
> > flesh.
> >
> > Hence, IMHO, the best thing to do is to stop FEEDING the TROLLS. I
> second
> > your request that there are so many other more fruitful ways of engaging
> > with so many different topics, that it is almost criminal (in the
> non-legal
> > sense of the word) to waste time and resources in trying to convince the
> > digital equivalent of a black box with six pre-fed scripts and no
> semblance
> > of intelligence - artificial or otherwise. We might, next, as well start
> > arguing with characters in a novel, parts in a movie, components of a
> > website. Instead, it is best to just move on.
> >
> > Having said that, I also realise that it is sometimes difficult to move
> on.
> > More often than not, Trolls specialise in putting their finger on the
> exact
> > right spot that triggers our buttons and induce instantaneous
> combustion.
> > And hence, there will always be people replying to these Flames that
> come
> > our way; unfortunately thinking all the time that they are doing
> > fire-fighting, when actually they are just adding fuel to the Troll
> Fire.
> > One technical measure that I can think of - and this takes away the
> > unenviable job of a list moderator - is to implement a tagging system in
> > place for all mails that come to the reader list. This at least, allows
> > people to tag their mails - sometimes the titles are misleading and
> provide
> > no warning for what is to come - so that when a mail arrives, the
> readers
> > can see the tags and decide for themselves whether they want to read the
> > mail or not.
> >
> > The second suggestion I have might be more open for discussion - Most
> user
> > based free spaces of interaction in the cyberspace have developed a
> policy
> > of reactive resistance to what they look upon as an abuse of the space
> or
> > its resources. Under such a policy, you do not ban users from saying
> what
> > they want to say, in whichever way they want to say it, but instead
> allow
> > other users to 'Report Abuse' against a particular user. The Terms of
> what
> > constitutes Abuse can often be generic but also be very specific in
> nature
> > and can have a large consultation from the people who have any stake in
> it.
> > Reporting Abuse eventually needs some sort of a moderator who either
> > resolves the problem or simply marks the charged person as guilty of
> abuse.
> > Many times, the reason for this marking is also made public. This
> ensures
> > that some IDs which are seen as destructive or Trollish, can appear
> > differently in the conversations, flagged as potentially abusive in
> nature.
> > This also helps in new readers or readers who have more invested in the
> > questions, to stay away from the responses that these IDs might be
> > generating.
> >
> > I hope both these suggestions sound feasible. I would be available for
> > further communication or planning out of the architectural integration
> of
> > such sort to the Reader's List. I am glad for your intervention and
> pleased
> > to see that instead of wasting time in responding to the Trolls, we are
> now
> > looking upon them as symptomatic to a certain kind of problem that
> emerges
> > in 'free speech and free space' and trying to constructively deal with
> them.
> >
> > Un-lurking after a long time,
> > Nishant
> > On Jan 22, 2008 12:54 PM, Aarti Sethi <aarti.sethi at gmail.com> wrote:
> >
> >
> >> Dear all,
> >>
> >> It is becoming more and more difficult to read the writing on the
> >> reader-list. From misogyny, the likes of which I do not recall ever
> seeing
> >> before, to threats of physical violence against women's bodies, to
> >> right-wing Hindu vitriol, what is going on? It is actually now painful
> to
> >> have to see 37 responses on a thread which deserves not even one,
> because
> >> people are valiantly trying to talk rationally, reason with, respond to
> >> people who should just be told to shut up. I know its very hard to keep
> >> quite and let things go, especially when we have exemplars like
> chanchal
> >> and
> >> vedavati on this list. But we are all just getting fatigued now with
> this
> >> relentless barrage of invective and hate that the list is constantly
> >> subjected to.
> >>
> >> So now I am asking for solutions. What is to be done?, as Lenin asked
> many
> >> years ago. What is to be done to save the reader-list? Can we have a
> >> discussion on this? Clearly responding to them in any rational fashion
> is
> >> not a solution. And I frankly have no interest or hope that anything
> any
> >> of
> >> us can say will make any difference. This is not about me refusing to
> have
> >> a
> >> conversation, because the fact is, they do not want to have a
> conversation
> >> at all. And i think that is quite clear from the writing on the list in
> >> the
> >> past two weeks.
> >>
> >> This is a request to to please stop engaging with them. Lets ignore
> them,
> >> lets not respond to them, lets please just mark all their mails so they
> go
> >> into our collective trash folders, lets talk about other things,
> anything.
> >> They can then keep talking to each other about the wonderful Hindu
> nation
> >> they will build ad nauseum. But we dont have to listen to this. And of
> >> course they will claim this as a victory etc etc. How we cant respond
> to
> >> them, how we have nothing to say to their brilliant argumentation. I
> can
> >> already predict the responses to this mail. But I have no trouble
> saying
> >> that they are right. I am limited by my own linguistic incapacity to
> >> respond
> >> to writing which is so poisonous.
> >>
> >> And a final qualification about my use of "us" and "them" and any
> >> questions
> >> regarding othering, insularity, assumption of moral superiority etc
> etc. I
> >> can unabashedly say that I have absolutely no problems creating this
> >> binary
> >> divide. I have no issues saying that these are people I want to have
> >> nothing
> >> to do with, as far as I am concerned they are unethical and violent and
> I
> >> dont see why they should have any purchase on my time at all. There are
> >> far
> >> more interesting things being said and there are interesting people
> saying
> >> them who I would much rather read, than the reams and reams of boring
> >> hateful drivel that constantly issue from the likes of chanchal..
> >>
> >> If anyone else has any other ideas please lets hear them. And if anyone
> >> has
> >> forgotten how to make filters so you can trash the trash, here is a
> link
> >> to
> >> Vivek's very instructive mail on the matter:
> >> http://mail.sarai.net/pipermail/reader-list/2007-November/011005.html
> >>
> >> best
> >> Aarti
> >> _________________________________________
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> >>
> >>
> >
> >
> >
> >
>
> _________________________________________
> reader-list: an open discussion list on media and the city.
> Critiques & Collaborations
> To subscribe: send an email to reader-list-request at sarai.net with
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>



-- 
Nishant Shah
Ph.D. Student, CSCS, Bangalore.
Project Manager, COMAT, Bangalore.
# 0-9740074884