[Reader-list] Fast food chains:Pizza hut Bible!!

[Khalid]

PIZZA HUT BIBLE.

Let me explain some of the procedures which are followed in fast food chains religiously.This one is from Pizza Hut.
These procedures form the very core of the Standardization process in these chains and are primarily the “deskilling” factor for the jobs.
These standards are to be followed “as it is”, without applying any “sense”; common sense or otherwise.As a matter of fact a “ideal” employee would follow these procedures without any thoughts.
The whole idea is to bring these procedures into practice without any flaw.

Motto is not to make a “better” pizza but to deliver the same pizza as it was delivered yesterday.
Uniform product.Not the better product.

MAKE TABLE PROCEDURE:

Interpretation of all job-aids.
Veggie sanitizing using sumatab,chemical used for washing vegetables.Explain handling of sumatab-all do’s and don’ts.
Veggie cutting : for onion,capsicum and tomatoes.
Clarify dimensions: capsicum and onion(25 by 12 mm strips),for tomatoes(12 by 12 mm dices)
Preparation of sause(all types:explain recipe,ingredients,mixing,storing and MRD(make,ready,deliver)
Stuffing of stuffed crush dough
Importance and mechanics of pre-saucing and pre-topping.
Trouble shooting –Sauce issues.
Interpreting The spec chart
Usage of logs books and checklists(opening and closing)
Pre-open cleaning
Make –table layout
Filling of Make table inserts
Location,usage and storage of small wares
Storage of back up-up meats and veggies in the make table
Checking Dough status,Dough quality(both types) and co-ordination with the dough team.
Oven preparations(LPG supply,ignition,temperature and belt speed settings.
Make Table Printer setup(Trouble shooting-loading paper,changing ribbon.)
 
RECEIVING PROCEDURES:

Dry store items
Cold/frozen items
Veggies
Explain the process of writing an MRD for each type
Explain FIFO(First in first out) and storage process to ensure FIFO
Explain storage standards for all items
Explain the procedure to take and record temperatures for cold and frozen items
Explain how to check for damages and expiration dates on relevant items.
Dry store setup and cleaning
Walk-in chiller storage and cleaning
Cleaning supplies-usage and dilutions     

PIZZA PRODUCTION:

Identify toppings 
Saucing procedures
Using quality rings
Layout method overview
Placement of Pizza in the oven
In-store production –time concept
Need to give priority to home delivery tickets
Concept of pre-saucing and pre-topping pizzas-impact on  production times 
Hands-on practice of making pizzas
Making half-n-half pizzas,single toipping pizzas,special instructions,substitutions,making pepperoni pizzas(if applicable)etc
Using the Peak Revenue Period Checklist
Explain the service times of all items served by the station
Closing of the make table
Storage of left over Toppings
Cleaning procedures
Thawing charts usage and placing meats for thawing
Tracking wastages on the Make Table

INVENTRY PROCEDURES:

Daily,Weekly and Monthly count items
Count units,packing units/purchase units
Importance of Inventories and Efficiencies

FIRE FAFETY PROCEDURES:

Fire exit for the customer
Evacuation procedure
Location of fire extinguishers
Usage of all types of extinguishers in the restaurant
Location of the LPG solenoi,position of gas valves
Procedure to handle a gas leak
Understanding the fire detection panel-interpreting the signals and responding to them

GAS BANK OPERATIONS:

Connecting cylinders
Connecting for maximizing usage of gas
Explain need to connect not more than 5 cylinders at any given time
Hazard and accident prevention
Tracing the usage of gas using logbooks

PRACTICE ENTERTAINMENT SERVICE(dancing) AND BIRTHDAY’S.:

Manning the station independently under close supervision of the buddy trainer.

Crew-evaluation to be conducted.If the crew clears with 90% and more,proceed with EXPERT certification test.If he fails,re-do session on Missed points.Re-do the crew evaluation.

(After successful EXPERT certification,complete training plans and returns to the training co-ordinator,to be incorporated in the personal file)    
    




wishing you happiness and health.

Khalid
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